Small batched. big flavor. handcrafted in cincinnati.

Policies & FAQs

Every Batch Haus Cookie Co. order is handcrafted from scratch, one cookie at a time.
Because each order is uniquely made for you, I truly appreciate your understanding of these policies.
Thank you for supporting my small business!
Do you have additional questions? Contact me!

Contact

Where are you located?
Batch Haus Cookie Co. is a home-based cottage bakery located in Cincinnati, Ohio. Orders are available for local pickup, and local delivery may be available for an additional fee.

What are the ordering policies?
All cookies are baked fresh and made to order. For custom decorated cookies, I recommend placing your order at least two weeks in advance to ensure availability. Earlier booking is encouraged for larger orders, holidays, and other high-demand dates.
Batch Collections require less lead time and can typically be ordered with three days’ notice, subject to availability.
Last-minute and rush orders may occasionally be accommodated depending on my schedule, but availability cannot be guaranteed and a rush fee may apply.

Do you ship? Is delivery available?
Yes! We currently ship throughout Ohio in accordance with Ohio Cottage Food Law. Shipping is a flat $20 per order.
All orders are also available for free local pickup in Northside, Cincinnati. Prefer delivery? Local delivery is available for an additional fee:
–$10 within the I-275 loop
–$15 outside the I-275 loop, within a 20-mile radius of Northside.
Delivery availability is based on location. See the map below for the approximate 20-mile delivery area.

What is the minimum order?
The minimum order for custom decorated cookies is one dozen (12 cookies). Additional cookies may be ordered in increments of six (6).
Batch Collections are excluded from this minimum and may be purchased individually as a four-cookie box.

How much do decorated cookies cost?
Custom decorated cookies start at $48 per dozen. Final pricing depends on design complexity, number of colors, metallic details, hand painting, and other custom requests.
Batch Collections are $16 for four cookies and feature pre-designed sets created for specific occasions and celebrations. Because these collections are offered at a set price, customization and design changes are limited.

How far in advance should I order?
For custom decorated cookies, I recommend placing your order 2–4 weeks in advance, especially during holidays and graduation season. While I occasionally accommodate last-minute orders, availability cannot be guaranteed and a rush fee may apply.
Batch Collections are designed for quicker turnaround and can typically be ordered with 3 days’ notice, subject to availability.

Can I customize my cookies?
Absolutely! Colors, themes, names, monograms, logos, and many design elements can be customized to match your event.

Can I choose a different icing flavor?
Yes! Our standard royal icing is vanilla, but additional flavors may be available upon request for an additional fee.

Do you offer allergen-free cookies?
Batch Haus cookies are made in a home kitchen where common allergens, including wheat, eggs, milk, soy, peanuts, and tree nuts, may be present. While I do my best to prevent cross-contact, I cannot guarantee an allergen-free product.

Are the cookies fresh? How should I store my cookies?
Cookies are made to order and individually heat sealed for freshness. Decorated cookies should be kept in their sealed bags at room temperature. For the best flavor and freshness, enjoy within 2–3 weeks of pickup.

What are payment terms? Do you require a deposit?
For custom orders, a 50% non-refundable deposit is required to reserve your order date. The remaining balance is due 48 hours prior to pickup or delivery. Your order and date are not confirmed until the deposit has been received.
Batch Collections must be paid in full at the time of ordering.

Can I cancel my order? What is the cancelation policy?
Because each order is made specifically for you, deposits are non-refundable on custom orders. Cancellations made within 7 days of the scheduled pickup or delivery date are non-refundable, including any remaining balance already paid.
If you need to reschedule your order, I’ll do my best to accommodate your request based on availability. Deposits may be transferred to a new date at my discretion.
Batch Collections are paid in full at the time of ordering. Cancellations made more than 72 hours before the scheduled pickup or delivery date are eligible for a full refund. Cancellations made within 72 hours are non-refundable, as preparation for your order may have already begun.
If you need to reschedule your pickup or delivery, I’ll do my best to accommodate your request based on availability.

Can I make design changes?
Design changes may be requested up to 7 days before pickup. After that time, ingredient purchasing and decorating may already be underway, so changes cannot be guaranteed.

Do you take inspiration photos? What are the policies for characters and logo cookies?
I love inspiration photos! Please note that I do not copy another decorator’s work exactly. Instead, I’ll create cookies inspired by your ideas while adding my own artistic style. Additionally, while I do my best to match colors, slight variations can occur due to icing and food coloring.
I can create cookies inspired by your favorite themes and celebrations. For copyrighted characters or logos, I reserve the right to decline requests at my discretion.

Do you take rush orders?
Orders requested with fewer than 7 days’ notice may be accepted based on availability and are subject to a 25% rush fee. Rush availability is limited and cannot be guaranteed.

Does weather affect the cookies?
Extreme heat and humidity can affect decorated cookies. Once an order has been picked up, Batch Haus Cookie Co. is not responsible for damage caused by weather or improper storage.

Are your cookies made in a licensed bakery?
Batch Haus cookies are made in a home kitchen in accordance with Ohio’s Cottage Food Production law.