Small batched. big flavor. handcrafted in cincinnati.

Policies & FAQs

Every Batch Haus Cookie Co. order is handcrafted from scratch, one cookie at a time.
Because each order is uniquely made for you, I truly appreciate your understanding of these policies.
Thank you for supporting my small business!
Do you have additional questions? Contact me!

Contact

Where are you located?
Batch Haus Cookie Co. is a home-based cottage bakery located in Cincinnati, Ohio. Orders are available for local pickup, and local delivery may be available for an additional fee.

What are the ordering policies?
Each order is baked fresh and made to order. To ensure availability, please place your order as early as possible. While I occasionally accept last-minute orders, they are subject to my schedule and cannot be guaranteed.

Do you ship? Is delivery available?
At this time, we do not ship cookies. All orders are available for local pickup in the Cincinnati neighborhood of Northside.
Delivery is available for an additional fee to the Greater Cincinnati/Tri-state area. $10 within the 275 loop. $25 outside the 275 loop within a 50 mile radius.

What is the minimum order?
The minimum order for decorated cookies is one dozen (12 cookies). Additional cookies must be ordered in increments of six (6).

How much do decorated cookies cost?
Cookies are custom made for each order.
-Classic Collection: Starting at $50 per dozen
–Premium Collection: Starting at $60 per dozen
Final pricing depends on design complexity, size, colors, metallic details, hand painting, and other custom requests.

How far in advance should I order?
I recommend placing your order 2–4 weeks in advance, especially during holidays and graduation season. While I occasionally accommodate last-minute orders, availability cannot be guaranteed.

Can I customize my cookies?
Absolutely! Colors, themes, names, monograms, logos, and many design elements can be customized to match your event.

Can I choose a different icing flavor?
Yes! Our standard royal icing is vanilla, but additional flavors may be available upon request for an additional fee.

Do you offer allergen-free cookies?
Batch Haus cookies are made in a home kitchen where common allergens, including wheat, eggs, milk, soy, peanuts, and tree nuts, may be present. While I do my best to prevent cross-contact, I cannot guarantee an allergen-free product.

Are the cookies fresh? How should I store my cookies?
Cookies are made to order and individually heat sealed for freshness. Decorated cookies should be kept in their sealed bags at room temperature. For the best flavor and freshness, enjoy within 2–3 weeks of pickup.

What are payment terms? Do you require a deposit?
A 50% non-refundable deposit is required to reserve your order date. The remaining balance is due 48 hours prior to pickup/delivery. Orders are not confirmed until the deposit has been received.

Can I cancel my order? What is the cancelation policy?
Because every order is made specifically for you, deposits are non-refundable. Orders canceled within 7 days of the pickup date are non-refundable. If you need to reschedule, I’ll do my best to accommodate your request based on availability.

Can I make design changes?
Design changes may be requested up to 7 days before pickup. After that time, ingredient purchasing and decorating may already be underway, so changes cannot be guaranteed.

Do you take inspiration photos? What are the policies for characters and logo cookies?
I love inspiration photos! Please note that I do not copy another decorator’s work exactly. Instead, I’ll create cookies inspired by your ideas while adding my own artistic style. Additionally, while I do my best to match colors, slight variations can occur due to icing and food coloring.
I can create cookies inspired by your favorite themes and celebrations. For copyrighted characters or logos, I reserve the right to decline requests at my discretion.

Do you take rush orders?
Orders requested with fewer than 7 days’ notice may be accepted based on availability and are subject to a 25% rush fee. Rush availability is limited and cannot be guaranteed.

Does weather affect the cookies?
Extreme heat and humidity can affect decorated cookies. Once an order has been picked up, Batch Haus Cookie Co. is not responsible for damage caused by weather or improper storage.

Are your cookies made in a licensed bakery?
Batch Haus cookies are made in a home kitchen in accordance with Ohio’s Cottage Food Production law.